Refund/Return and Cancellation policy

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received. It must also be in the original packaging.

Cancellation Policy:
  • If the order is not shipped yet you can cancel the order by visiting my accounts page and the money will be refunded to you within 24-48 hours.
  • Please note once the order is shipped It cannot be canceled
Refund Policy:
  • Once the order is shipped you have an option to refund the order on my accounts page, you can also email us at contact@evalgo.in with order id, name, and mobile number.
  • Once we have received back the product, the product inspection is done. Refunds will not be accepted if
    • The product is damaged.
    • The product is not in its original packing, including the labels.
    • The product is replaced with another product.
    • The product is missing.
    • The product is used or altered.
    • Defective products.
  • After the product inspection, the refund will be initiated within 24-48 hours.
  • We do a thorough quality check of each order before packaging; however, in rare cases, the product might get damaged in transit. If you have received a damaged product or a damaged packaging, please write us at contact@evalgo.in with the order id and complete product images (in all angles) as received.
  • We will further investigate your case and will refund your money within 24 to 48 hours of confirmation.
  • For payments done through COD, we will refund the money to the bank account details which were filled by you in the form on the orders page.
  • For prepaid orders, the money will be refunded to the same bank account.
  • Note: It may take up to 2 to 5 days once the refund request is placed to pick up the product.
Replacement:
  • If you would like to get a replacement, please write us at contact@evalgo.in with subject replacement and mention the reason for replacement.
  • We will respond to your query within 24 hours.

Still, have any further queries?

contact us at contact@evalgo.in for any questions